HANDOUT for Dealing with Difficult People (Download & Print This)
Chapter 1: Introduction and Overview
Chapter 2: Lets Start with You
Chapter 3: You Can Look At This As Negotiations
Chapter 4: Difficult Types and Interaction Ideas Part One
Training/Planning Scenario ONE
Chapter 5: Difficult Types and Interaction Ideas Part Two
Training/Planning Scenario TWO
Chapter 6: Undertanding, Listening and Space Management
Training/Planning Scenario THREE
Chapter 7: Verbal De-Escalation and Final Thoughts
great course
great course
Read LessMaterial was presented in a digestible format and easy to understand.
Material was presented in a digestible format and easy to understand.
Read LessThese are practical strategies for categorizing individuals and implementing tactics for optimum desired outcome. I am excited for the opportunity to put th...
Read MoreThese are practical strategies for categorizing individuals and implementing tactics for optimum desired outcome. I am excited for the opportunity to put this knowledge and understanding of personality types and appropriate responses into practice not just in my work surroundings but also my personal daily life situations...Very eye opening and informative course.
Read LessExcellent, detailed, easily understood for the non-law enforcement person.
Excellent, detailed, easily understood for the non-law enforcement person.
Read Lessvery good
very good
Read LessHelp me to be more open minded.
Help me to be more open minded.
Read Less$47.00
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