Crisis Communication for the Front Desk
Training to improve your verbal options, help you manage and prepare for crisis situations as well as keeping you safe in a challenging environment. Content covers 5 tactics to avoid conflict, keys to verbal persuasion, de-escalation and defusing in 1 minute or less, tools to building cooperation and current verbal defense strategies. This course takes approximately 5 hours to complete (stop and start the training as your schedule allows). Print certificate upon completion of course as proof of training hours and CEU's.
