Course curriculum

12 Chapters of Valuable Insight and Training

  • 1

    Front Desk (Office) Safety and Security Intro / Overview

    • Handout: Front Desk Safety & Security from A to Z (PRINT THIS)

    • Handout in Word Version - In Case Your Computer Won't Print Above PDF Version (Optional Print)

    • Introduction and Overview

    • FBI Study on Violence

    • FEMA Guidelines for Preparing for Active Shooter Violence

    • Focused Responsibilities for You and Instructor Background

    • Kenya Mall Shooting Review - What it Shows Us
  • 2

    Violence Trends, Risk Factors and Likelihood of Events

    • Prepare Ahead of Time and Likelihood of Events

    • Current Trends in Violence

    • Workplace Violence Categories and Risk Factors

    • SIDE NOTE: Inexpensive Help Buttons for the Front Desk
  • 3

    Evaluating What You See and Hear

    • Evaluating What You See and Hear

    • SIDE NOTE: I'm Safe App
  • 4

    Dealing with Difficult People

    • Difficult People Basics

    • Lets Start With You

    • The Dynamic of Authority

    • Your Biases and Your Assertive Responses
  • 5

    Deflecting Conflict

    • Arguing vs Deflecting

    • Where You Give Bad News
  • 6

    Planning Ahead for Emergencies

    • Phone Numbers - Planning Ahead

    • Know Your Surroundings

    • Medical Emergencies

    • Fire Alarms and Fires

    • Earthquakes

    • Tornado

    • Lock Downs

    • Suspicious Person

    • Threats of Violence

    • Bomb Threats

    • Evacuations

    • Workspace and Deskspace

    • Code Words for Assistance

    • Intercomms and Panic Buttons
  • 7

    Preplanning Training Exercise

    • Discussion: PrePlanning Training Exercise

    • Written Exercise: Preplanning and Training (PRINT THIS)

    • Written Exercise Word Version OPTIONAL PRINT (Print this version if your computer does not like the previous PDF Version
  • 8

    BONUS - Active Listening / Crisis Communication

    • Active Listening Section ONE

    • Active Listening Section TWO
  • 9

    Dealing with Mentally Ill Persons

    • Dealing with a Mentally Ill Person
  • 10

    Calling for Help (Calling 911)

    • Being Comfortable Calling for Help
  • 11

    BONUS - Reading Body Language (Attackers, Liars and More)

    • Reading Body Language Bonus PART ONE

    • Reading Body Language Bonus PART TWO
  • 12

    The Active Shooter / Violent Intruder Incident

    • Hostile Intruder & Active Shooter

    • Run Option for Survival

    • SIDE NOTE: Window Punches for Breaking Windows to Escape

    • SIDE NOTE: Escape Ladders

    • Hide as an Option for Survival

    • Fight if Necessary to Win

    • The OODA Loop and Survival

    • What to Expect When Law Enforcement Arrives

    • How To Run From An Active Shooter

    • So Many Ways To Survive Violence

    • If Confronted By A Violent Person

    • Course Closing and Thank You

    • Front Desk Safety Landing Page Video Updated Version 2017 2018

More prepared for difficult and dangerous situations

Inside this course, we give you tips to help you communicate under pressure more effectively, get more prepared for emergencies and know when it is time to walk away from difficult or dangerous people, something others don't discuss with you.

Course reviews

5 star rating

GOOD INFORMATION!

Heather O'Donnell

I felt there was a lot of good information.

I felt there was a lot of good information.

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5 star rating

Very Informative

Alicia Paras

This was a very informative training.

This was a very informative training.

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4 star rating

Informative Training

Andrea Papa

The training was pretty good and informative

The training was pretty good and informative

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5 star rating

Administrative Assistant

Linda Lacitinola

I work for IDFG as the front office person at a hatchery. This class was very informative of how to deal with angry or upset people. I would definitely tak...

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I work for IDFG as the front office person at a hatchery. This class was very informative of how to deal with angry or upset people. I would definitely take it again.

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5 star rating

FRONT DESK SECURITY

Ann Michele Bills

I have only worked at the front desk/reception area for a couple of years. There is a lot of good information in this course that will help with dealing wit...

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I have only worked at the front desk/reception area for a couple of years. There is a lot of good information in this course that will help with dealing with hostile and dangerous people. Thanks

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5 star rating

Front Desk Safety & Security From A to Z

Sandra Matheus

Lots of great material. Took this course a few years ago in an actual classroom. This course/class has even more information.

Lots of great material. Took this course a few years ago in an actual classroom. This course/class has even more information.

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5 star rating

Great Class

Sandra Tupling

Thank you, Joe & crew. This is great information presented in a matter-of-fact manner. Lots of good insights and action items.

Thank you, Joe & crew. This is great information presented in a matter-of-fact manner. Lots of good insights and action items.

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5 star rating

Great information on this!

Ashley Bragg

Thank You for all the time you spent doing the training video. This was a very helpful training course.

Thank You for all the time you spent doing the training video. This was a very helpful training course.

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5 star rating

THANK YOU! SO GREAT

Sony Provencal

Thank you! This was such a great training and really put a lot of the unknowns and knowns in to prospective!

Thank you! This was such a great training and really put a lot of the unknowns and knowns in to prospective!

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5 star rating

Excellent information

Tami Schamp

This was a very thorough and informative training. I'm leaving with a solid understanding of what I need to do in order to avoid or take action to keep mysel...

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This was a very thorough and informative training. I'm leaving with a solid understanding of what I need to do in order to avoid or take action to keep myself and other team members safe in a violent or potentially violent situation. Thank you! Planning and practice begins now.

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5 star rating

All of the titles really opened my eyes as to what I nee...

Vickie Mccoy

The text was explosive. but; today's world is explosive. There are a lot of things that need to change in this office in reference to safety, and security....

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The text was explosive. but; today's world is explosive. There are a lot of things that need to change in this office in reference to safety, and security. my front desk could be in the line of fire.

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5 star rating

Excellent!

Rebecca Rodriguez

I loved this course. I have worked the front desk of all types of offices for 10 years and I have never had a training like this. I love the factual informat...

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I loved this course. I have worked the front desk of all types of offices for 10 years and I have never had a training like this. I love the factual information he included along with the training. It truly opened my eyes to a lot of things I never took into account. Thank you for the time and effort placed into this training.I LOVED it!

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Training focused on you

Increasing your safety, your confidence and reducing your stress

  • Start now & complete at your convenience

    Our training is here for you 24/7, start now, stop where you need to and restart where you left off. Most courses allow you at least 3 months to complete the entire course. We also have a guarantee...if you don't like our material by the time you complete chapter three, you can ask for a complete refund.

  • Quality material & value for us all

    Our team puts a lot of our heart and soul into our training materials to make this course the best it can be for you. We want this to make an impact on you for the right reasons. Our goal is to improve communities through individuals.

  • Current materials & current messages

    This course is a gathering of the instructor's experiences, studies and observations. We strive to focus on items that will be useful in today's environment. The timeliness is decided upon by current trends, incidents and observations that affect us all.

Improve Skills & Confidence

This material is focused on you and giving you new skills for dealing with difficult and dangerous situations and people. Our goal is to help you gain confidence for handling situations that occur around you.

Instructor: Captain Joe Puckett

Former law enforcement leader & safety / security strategy expert

Executive Director and Senior Instructor

Captain Joe Puckett

Joe Puckett is a former law enforcement member and administrator with 21 years of experience. Joe Puckett has also served as an Executive Director and Senior Instructor with a non-profit education organization (Code 4).  During this time Joe has led the training and organization of training events for over 500,000 people across the United States.  These training sessions have served members of law enforcement, criminal justice, public safety, government, corporations, churches and the general public for over 20 years. Mr. Puckett's mission is to share his experiences with you. His ideas are based on practical experience, studies of current trends and forward / future thinking perspectives.  

MORE REVIEWS

Even more reviews from our attendees

5 star rating

Front Desk Safety & Security from A to Z

Michelle Mortensen

This course was helpful in many ways, including how to be more aware of your surroundings. I work for local government, in a front desk position where I dea...

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This course was helpful in many ways, including how to be more aware of your surroundings. I work for local government, in a front desk position where I deal with members of the public (pre-COVID), and we sometimes get visitors who are 'lost' in one way or another. The body language in particular was helpful for me. The foot stance, the small acts of aggression PRIOR to a fist strike or an act of violence was REALLY helpful for me to acknowledge. Active listening is also very helpful and I also learned a few new things from that lesson. Overall, a very good course and very helpful info! Thank you!

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4 star rating

Violence Trends, Risk Factors and Likelihood of Events

Lori Jo Breedlove

I work at the reception counter for our Sheriff's Office and County Jail so I talk to a wide range of citizens daily. The course was very informative not on...

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I work at the reception counter for our Sheriff's Office and County Jail so I talk to a wide range of citizens daily. The course was very informative not only on dealing with people but also in a variety of emergency situations. I appreciated the focus on keeping yourself safe. The one area I had trouble was in the reading body language portion I was confused by the video where the man stepped from his vehicle and primarily gave agreeable clues but then the Deputy/Officer moved in to subdue him. Thank you for a good course and I appreciate that I can go back and watch again to refresh my memory.

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3 star rating

Covers most areas that will benefit untrained people in t...

Tom Cowan

Good Basic information for those without any training with this subject

Good Basic information for those without any training with this subject

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5 star rating

Front Desk Safety

Chris Murray

this training was valuable and the presenter held my attention through out.

this training was valuable and the presenter held my attention through out.

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5 star rating

Very informative and helpful

Melinda Lee

Loved It Thank You

Loved It Thank You

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5 star rating

Front Desk Safety & Security from A to Z

Beth Masterton

Learned allot, including how to yourself while protecting others.

Learned allot, including how to yourself while protecting others.

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5 star rating

5 Star training!

Mary Burghardt

This is one of the best trainings I have ever experienced. I learned so much valuable information to keep myself safe and others as too.

This is one of the best trainings I have ever experienced. I learned so much valuable information to keep myself safe and others as too.

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5 star rating

Great!

Diana Taylor

Very helpful.

Very helpful.

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5 star rating

Violence Trends, Risk Factors and Likelihood of Events!

Melvin Ikner

Great Content!

Great Content!

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5 star rating

Great Class

Octavior Washington

This class was very informational especially with todays climate

This class was very informational especially with todays climate

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5 star rating

Great course

Reymundo Aguilar

I learned a lot in this course.

I learned a lot in this course.

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5 star rating

Great Cours

Noel Smith

Very informative!

Very informative!

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Your Satisfaction is 100% Guaranteed

We have been providing training for over 20 years with thousands of satisfied attendees.

  • Your satisfaction is guaranteed

    We have been developing training relationships for many years and we want you to be another happy attendee to our training community. When you purchase our courses, if you are not happy with the training by the time you reach chapter 3 of this course or 30 days of enrollment, we will refund you no questions asked. Contact us via email at [email protected] if you are not happy or have questions.