Verbal Excellence

Leading, Persuading and Defusing | taught by Captain Joe Puckett

Course description

This 8 hour course strives to help you increase your success, improve your safety in any circumstance and provide you with skills to deal with difficult people, difficult situations and violent conflicts. The specific tools include 5 tactics to avoid conflict, de-escalation and defusing components, building rapport, avoiding toxic talk, responding to threats and overcoming adversaries as well as choosing words that persuade, deflecting vs. arguing and developing plans for conflict. A certificate of completion is provided upon completion for you to print as proof of attending the training course.

Captain Joe Puckett
Captain Joe Puckett
Executive Director and Senior Instructor

Joe Puckett is a former law enforcement member and administrator with 21 years of experience.

Joe Puckett has also served as an Executive Director and Senior Instructor with a non-profit education organization (Code 4).  During this time Joe has led the training and organization of training events for over 400,000 people across the United States.  These training sessions have served members of law enforcement, criminal justice, public safety, government, corporations, churches and the general public for over 20 years. 

Mr. Puckett's mission is to not let his experience go to waste but to share it with you. His ideas are based on practical experience, studies of current trends and forward / future thinking perspectives of his and others within the related industries, and professions. 

CaptainJoePuckett@gmail.com

Course Curriculum

Planning for Conflict
19:47
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Crisis, De-Escalation and Defusing
15:07
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The Magic of Rapport
14:46
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Toxic Talk
06:06
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Neuro Linguistics (Reading The Eyes and Verbal Excellence)
31:00
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Words We Use and Body Language Study
20:46
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Bonus: Active Listening Skills
55:29
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Reviews (4)

Great course

by Andrea Papa
I love this guy! He's very articulate and easy to understand.

by Mindy Madden

As Always, an excellent course.

by Greg Redman
Every Course provided by Mr. Puckett is spot on. Full of great information and techniques to make business less bruising and difficult for the LEO community .
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Great course

by Andrea Papa
I love this guy! He's very articulate and easy to understand.

by Mindy Madden

As Always, an excellent course.

by Greg Redman
Every Course provided by Mr. Puckett is spot on. Full of great information and techniques to make business less bruising and difficult for the LEO community .

Very helpful

by Libby O'Neill
I feel like I have taken a lot away to help me improve my verbal and listening skills. Thanks!