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Instructor Curriculum Guide for Verbal Excellence (Print one for instructor/trainer)
FREE PREVIEWAttendance Certificate: Verbal Excellence GROUP (Print One for Each Attendee)
Handout: Verbal Excellence (Print one for each attendee)
Handout: Neuro Linguistics Practice Sheet/Guide (Print one for each attendee)
Chapter 1: Course Overview
Chapter 2: Developing Plans for Conflict
Chapter 3: Difficult People and Deflecting Difficulties
Chapter 4: The Keys to Avoiding Conflict
FREE PREVIEWVideo Exercise One: Carlos
Chapter 5: Seven Elements to Overcoming Adversaries
Video Exercise TWO: Betty, Ted, John and Angie
Chapter 6: Crisis Communication, De-escalating and Defusing
Chapter 7: The Magic of Rapport
Chapter 8: Avoiding Toxic Talk
Chapter 9: Neuro Linguistics
Video Exercise THREE: Neuro Linguistic Example
Chapter 10: Leading People and Persuading Change
Video Exercise FOUR: Angie, Betty and Carlos
Chapter 11: Five Tactics to Avoid Workplace Conflict
Chapter 12: Words, Phrases and Body Language
Bonus: Active Listening Part ONE
Bonus: Active Listening Part TWO
Chapter 13: Final Phrases, Thoughts and Ideas
Explain how different pricing options might be valuable to different segments of your audience.
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