Group Training: Front Desk Safety/Security A to Z (Up to 20 Personnel)

taught by Captain Joe Puckett

Course description

This course is packed with information to help your staff and team members to improve safety, security, communication skills and evaluating what is going on around them. This course also gives them material for dealing with emergencies, difficult people and violence and challenges them to practice as individuals or a team on preplanning skills.

This course is designed to be used for a group viewing of your agency personnel. Viewing around a computer screen or LCD projection is possible with this course. It is intended for up to 20 of your personnel over a year from the date of purchase. This course is not approved for viewing of personnel outside of your agency or as outside vendor material.

Captain Joe Puckett
Captain Joe Puckett
Executive Director and Senior Instructor

Joe Puckett is a former law enforcement member and administrator. He has 21 years of law enforcement experience.

Joe Puckett has also been instructing members of law enforcement, criminal justice, public safety, government, corporations and churches for over 25 years. His goal is to help you improve your way of interacting with people, difficulties and dangerous situations.

Mr. Puckett's mission is to not let his experience go to waste but to share it with you. His ideas are based on practical experience, studies of current violence trends and difficulties that people encounter relative to these topics.

Course Curriculum

Course Material
Manager/Trainer Instructions, Curriculum and Overview (Print One Copy for Instructor) FREE
Manager/Trainer Instructions and Overview Video
Front Desk Safety Attendance Certificate (Download and Print One for Each Attendee)
Handout: Front Desk Safety & Security from A to Z (Print One for Each Attendee)
Written Exercise: Preplanning and Training (Print One for Each Attendee
Chapter 1: Introduction to Front Desk Safety & Security
Chapter 2: Violence and Warning Signs
Chapter 3: Evaluating What You See and Hear FREE
Discussion 1: Suspicious Package Suspicious Person
Chapter 4: Dealing with Difficult People
Chapter 5: Emergencies - Planning Ahead (Part ONE)
Discussion 2: Earthquake and Tornado Safety
Chapter 6: Emergencies - Planning Ahead (Part TWO)
Discussion 3: Dealing with Mentally ILL Persons
Chapter 7: Active Listening (Part 1)
Chapter 8: Active Listening (Part 2)
Chapter 9: Calling 911 for Assistance
Chapter 10: Body Language - Detecting Danger (Part 1)
Chapter 11: Body Language - Detecting Danger (Part 2)
Discussion 4: Body Language Examples
Discussion 5: RUN HIDE FIGHT
Chapter 12: The Active Shooter or Violent Intruder Incident
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