Dealing With Difficult People

For Government, Public Safety & Criminal Justice Personnel | taught by Captain Joe Puckett

Course description

This Dealing with Difficult People training course helps us identify unique difficulties and dynamics of dealing with people given our positions of authority, public service and the reputation of government. We look at the unique difficulties that we might run into relative to our unique positions.

The learning objectives in this course that our instructor wants to provide for you include:

-Understanding different difficult situations and types of difficult behaviors.

-Gaining insights into your own communication and body language barriers.

-Providing ways to defuse, deflect and deal with difficult people.

-Helping you find ways to state your own ideas or position in an assertive yet non-confrontational way.

-Helping you develop coping mechanisms for these difficult situations and people.

We will get into discussions of what action steps TO DO and what are cautions or DON'T DO action steps. In this material, we also cover dealing with hot buttons, the interference of body language and space management when dealing with difficult people.

During course; download and print handout, view HD video lecture, be challenged with three scenarios to help you plan for difficult people. Print a certificate for 3 hours of training after completing the course.

Captain Joe Puckett
Captain Joe Puckett
Executive Director and Senior Instructor

Joe Puckett is a former law enforcement member and administrator with 21 years of experience.

Joe Puckett has also served as an Executive Director and Senior Instructor with a non-profit education organization (Code 4).  During this time Joe has led the training and organization of training events for over 400,000 people across the United States.  These training sessions have served members of law enforcement, criminal justice, public safety, government, corporations, churches and the general public for over 20 years. 

Mr. Puckett's mission is to not let his experience go to waste but to share it with you. His ideas are based on practical experience, studies of current trends and forward / future thinking perspectives of his and others within the related industries, and professions.