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Manager or Trainer Instructions and Curriculum Guide (Download and Print One Copy for Trainer)
FREE PREVIEWATTENDANCE CERTIFICATE (Download and Print or Copy One for each Attendee
HANDOUT for Dealing with Difficult People (Download & Print or Copy One for each Attendee)
Chapter 1: Introduction and Overview
Chapter 2: Lets Start with You
FREE PREVIEWChapter 3: You Can Look At This As Negotiations
Chapter 4: Difficult Types and Interaction Ideas Part One
Training/Planning Scenario ONE
Chapter 5: Difficult Types and Interaction Ideas Part Two
Training/Planning Scenario TWO
Chapter 6: Undertanding, Listening and Space Management
Training/Planning Scenario THREE
Chapter 7: Verbal De-Escalation and Final Thoughts
Explain how different pricing options might be valuable to different segments of your audience.
$847.00
Regular price
$847.00
One Time Payment
Easy 3 Payment Plan
Easy 3 Payment Plan