Group Training: Dealing With Difficult People (Up to 10 People)

For Government, Public Safety & Criminal Justice Personnel | taught by Captain Joe Puckett

Course description

This group training version of this course is intended for up to 10 personnel to train together as a group.

Dealing with Difficult People helps us identify unique difficulties and dynamics of dealing with people given our positions of authority & service. During course, view HD video lecture and be challenge with three scenarios to help you plan for difficult people.

Captain Joe Puckett
Captain Joe Puckett
Executive Director and Senior Instructor

Joe Puckett is a former law enforcement member and administrator. He has 21 years of law enforcement experience.

Joe Puckett has also been instructing members of law enforcement, criminal justice, public safety, government, corporations and churches for over 25 years. His goal is to help you improve your way of interacting with people, difficulties and dangerous situations.

Mr. Puckett's mission is to not let his experience go to waste but to share it with you. His ideas are based on practical experience, studies of current violence trends and difficulties that people encounter relative to these topics.

Course Curriculum

Course Materials and Videos
95:22
Manager or Trainer Instructions and Curriculum Guide (Download and Print One Copy for Trainer) FREE
ATTENDANCE CERTIFICATE (Download and Print or Copy One for each Attendee
HANDOUT for Dealing with Difficult People (Download & Print or Copy One for each Attendee)
Chapter 1: Introduction and Overview
Chapter 2: Lets Start with You
Chapter 3: You Can Look At This As Negotiations
Chapter 4: Difficult Types and Interaction Ideas Part One
Training/Planning Scenario ONE
Chapter 5: Difficult Types and Interaction Ideas Part Two
Training/Planning Scenario TWO
Chapter 6: Undertanding, Listening and Space Management
Training/Planning Scenario THREE
Chapter 7: Verbal De-Escalation and Final Thoughts
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